Category Archives: Itil

ITIL V3 Books Review: Service Strategy

Posted on March 3, 2011 by admin

I keep getting this question a lot: “Which are the books you recommend to learn ITIL ?”. There are thousands of ITIL books out there. Many of them really good. For me, the best you can do if you have … Continue reading →

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ITIL Service Strategy – Principles – Service Provider Types

Posted on February 25, 2011 by admin

In the context of Service Strategy, and ITIL in general, there are three types of service providers: Type I: Internal service provider Type II: Shared service Unit Type III: External service provider

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ITIL Service Strategy – Principles – Service Assets

Posted on February 21, 2011 by admin

Resources are assets the organization has. They are used to create value in the form of products and services. Capabilities are abilities an organization has to produce value out of those assets. Capabilities are strongly related to experience, knowledge and … Continue reading →

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ITIL Service Strategy – Principles – Value creation

Posted on February 20, 2011 by admin

The life-cycle defined by ITIL has, at its core, the volume known as Service Strategy. In this post, we’ll be focusing in the principles behind Service Strategy, as cover in the respective ITIL volume. “People do not want quarter-inch drills. … Continue reading →

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ITIL v3 Processes

Posted on February 17, 2011 by admin

ITIL v3 introduces a wider conception of the IT organization. Most of the concepts included in  ITIL v2 are still present in version 3 of the library. ITIL v3 processes are included in five volumes: ITIL Service Strategy ITIL Service Design … Continue reading →

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