Tag Archives: service strategy

ITIL: Service Strategy Principles

Posted on March 8, 2011 by admin

Some of the latest posts in this blog, have been going around the principles behind Service Strategy. I’ve receiving questions about where all this material fits into the service strategy volume. So, just to clear things up, I’m making this … Continue reading →

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ITIL V3 Books Review: Service Strategy

Posted on March 3, 2011 by admin

I keep getting this question a lot: “Which are the books you recommend to learn ITIL ?”. There are thousands of ITIL books out there. Many of them really good. For me, the best you can do if you have … Continue reading →

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ITIL Service Strategy – Principles – Service Provider Types

Posted on February 25, 2011 by admin

In the context of Service Strategy, and ITIL in general, there are three types of service providers: Type I: Internal service provider Type II: Shared service Unit Type III: External service provider

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ITIL Service Strategy – Principles – Value creation

Posted on February 20, 2011 by admin

The life-cycle defined by ITIL has, at its core, the volume known as Service Strategy. In this post, we’ll be focusing in the principles behind Service Strategy, as cover in the respective ITIL volume. “People do not want quarter-inch drills. … Continue reading →

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