Some of the latest posts in this blog, have been going around the principles behind Service Strategy.
I’ve receiving questions about where all this material fits into the service strategy volume. So, just to clear things up, I’m making this Strategy Principles Summary post, so you can find the early written stuff more easily.
There’s a whole chapter in the Service Strategy volume, about it’s principles. You’ll find it just before the core chapter of the book. It’s divided as follow:
- Value Creation
- Service Assets
- Service Provider Types
- Service Structures
- Service Strategy Fundamentals
- Fundamental Aspects of Strategy
- The Four P’s of Strategy